Frequently asked questions
Find answers to common questions about our products and services.
SELLIT9 Trade unlocks the value in your used items. Here’s how it works:
- You get an instant quote on the value of your items
- SELLIT9 Trade collects and inspects your items
- A discount code [or Gift Card], linked to your email and the store where you started your trade-in
- You use your discount code to shop and save!
SELLIT9 Trade lets you trade in items for store credit at participating stores. Your code never expires and stays tied to the store and to your email address.
[Discount code] Your discount code is a one-time use discount code. It is important to ensure that the value of your trade-in does not surpass the value of your intended purchase.
[Gift card] Your gift card is a multi-use code that can be used across multiple purchases.
When you chose to get your SELLIT9 Trade code card right away, a temporary hold is placed on your credit card for the value of your trade-in until your device is received and inspected.
Once your item is verified, the hold is released. If your device does not match the condition you inputted, a revised offer will be shared and you will have the option to have the difference will be charged to your card and the remainder released (or have your item shipped back to you at no charge and the whole value charged). If it matches or exceeds the quoted value, the hold is removed and your trade-in is finalized.
You have two options:
- mail in your item with a free, trackable shipping label
- if you’re in the GTA (depending on location) we have drop off locations and may be be able someone to your door to pick up the item
Either way, you’ll be able to track your item at every step. Once an item arrives at our inspection facility we aim to finalize your trade-in value within 2 business days.
At SELLIT9 Trade, we strive for transparency and fairness in every transaction. The price you get at check-out is based on item condition and the current market value for pre-owned items.
Every item gets inspected by an expert. If they reassess its condition and price, we’ll explain why and offer a new price. If you don’t like the adjusted price, we’ll return your item for free.